Founder of FuseDesk.com
Jeremy B. Shapiro is the creator and founder of FuseDesk.com, a customer support help desk system for businesses running on Infusionsoft who value providing world class customer support. Jeremy is a serial-entrepreneur with a focus on real estate, technology and information-marketing
After running multiple information marketing companies, and realizing how terrible support after the sale typically was, Jeremy sought out to do something differently: Create an information marketing business with a focus on customer support.
After searching high and low and trying all the wrong solutions to integrate a customer support help desk with Infusionsoft, Jeremy created FuseDesk.
FuseDesk, an Infusionsoft Featured and Five-Star rated Infusionsoft Add-On, allows entrepreneurs to provide world class customer support, is easy for staff to use, provides key business owner level metrics and most of all creates happy customers.
Jeremy is also an avid rock climber, mountaineer, vegan, and traveler.
Jeremy will be discussing how to deliver world class customer service thru a consistent, automated process with actionable metrics to monitor the health and effectiveness of your customer service reps.